Provider Management & Single Point of Contact

Provider management is the central coordination of all of a company's IT and telecom suppliers through one single contact. Instead of managing ten contracts, portals, and hotlines yourself, you hand procurement, operation, escalation, and monitoring to a neutral service partner.

You define the need and the address, and we advise. We check availability and collect offers; the carriers send their offers to us, and your offer comes from Anexum. You sign the contract with Anexum, and beforehand we review term, SLA and indexation. For installation you provide access, we coordinate electrician, building management and carrier, and the carrier builds and switches on. In operation we monitor 24/7 and you see the status in the portal. In an incident you report to us: we are your first-level contact, escalate to the carrier and follow up, and the carrier restores service within the agreed SLA. You receive the invoice from Anexum; we keep track of the terms and remind you before the notice window. Network operation and fault repair stay with the carrier, and Anexum makes sure the committed repair times are claimed and documented. In detail with examples: Who does what: customer, Anexum, carrier.

For an Austrian construction group we run provider management for most of its sites. We keep an inventory of all managed lines and contracts, provide proactive monitoring and reactive support, and steer the providers. We stay in touch with the customer in regular check-ins. We built the service portal around the customer's own requirements. The case in detail: construction group reference.

First we clarify address and requirements: bandwidth, fixed IP, cost of downtime, redundancy. Then we query availability with the connected carriers and compare the service descriptions: availability commitment, repair time, service hours and term. After that we calculate total cost over the term and give a recommendation, which we justify per site with availability, service description and total cost; the offers compared are disclosed. Ordering goes through Anexum, your contract partner. Which line class fits which site is covered in leased lines for business; the offer is described under Managed Business Internet.

That is exactly what a single point of contact is for. Anexum selects the right carrier per location and brings every provider together under one contact, one coordination, and one report.

A single point of contact ends the ping-pong. In an incident, Anexum coordinates everyone involved, escalates to the relevant carrier, and tracks the case through to stable recovery.

A carrier sells its own line. Anexum runs no network of its own and works with all major carriers. We disclose the offers compared for each site. What decides is availability at the site, quality, and your total price.

Telecom sourcing is the procurement of telecom services: gathering requirements per site, running a tender, comparing carrier offers on availability, quality, and total cost, negotiating, and signing. At Anexum it is the first step of provider management. Operation, escalation, and renegotiation before each renewal then stay with the same contact.

Anexum reviews current plans and contract data. The audit is free. Savings are customer-specific and not guaranteed.

The service pays off mainly with multiple sites, several carriers, availability or SLA requirements, and an unclear cost structure. A single small site without such requirements usually does not benefit.

Anexum works with A1, Magenta, Drei, Deutsche Telekom, Colt, Plusnet and other carriers in Austria and Germany, including the regional carriers Citycom, Energie AG, Salzburg AG, kabelplus and LIWEST. Fixed, temporary and mobile sites are supported using fibre, DSL, coax, leased lines, LTE or 5G, also as the underlay for an existing SD-WAN.